Joliet, Illinois
Not resolved

I went in for a bad tooth. All my teeth were bad and was suggested that Medicaid would pay for the top partial.

I told them that I expected my Medicaid to term during the time frame they gave me for the whole procedure and asked what would happen then. I was assured multiple times that as long as Medicaid approved service while active the whole procedure and partial would be covered. I arrived 2.5 months after the start with no top teeth form my final fitting and to pick them up. My Medicaid termed about 2 weeks ago.

They ask for payment or I can't have my teeth. I asked the right questions and was given the incorrect answers.

Had I been given the correct answers I would have chosen to not start ripping out teeth until I could afford it. Either the office does not know how Medicaid works or they are liars!

Product or Service Mentioned: Dental Dreams Customer Care.

Reason of review: Not as described/ advertised.

Preferred solution: Deliver product or service ordered.

Dental Dreams Cons: Way they handled their error.

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